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Knowledgebase : Remote Application Server
   

When you upgrade your 2X RAS installation to the next version, please follow the below procedure, based on best practices: STAGE 1:  2X RAS UPGRADE PREPARATION 1. Read the documentation below to review all changes and added features for the latest vers...
UPGRADE PROCEDURE  To upgrade from previous version to version 14.1 please follow our recommended Upgrade Procedures. The Upgrade instructions can be found here: http://www.2x.com/2x-ras-upgrade/ [http://www.2x.com/2x-ras-upgrade/] ADDED FEATURES AND U...
OVERVIEW Upon installation of 2X RAS from versions v11 upwards, the user is presented with a logon screen which authenticates the user and allows him access to the 2X Console and its configuration. Any user will full local sys admin privileges will be a...
OVERVIEW 2X RAS Reporting error message on installation of the product. VERSIONS AFFECTED 14.x and above DESCRIPTION When installing the 2X RAS Reporting module and error message shows on-screen saying "There was an error while creating the repo...
When you upgrade your 2X RAS installation to the next version, please follow the below procedure, based on best practices: STAGE 1:  2X RAS UPGRADE PREPARATION 1. Read the documentation below to review all changes and added features for the latest vers...
The standard debug log files for 2X Remote Application Server can be mainly describe as follows: * 2XLogFile.txt - 2X Remote Application Server debug log file. Cover 2X Secure Gateway processing, the 2X Publishing, LoadBalancing and licinsing. * TS...
OVERVIEW The scope of this article is to provide an overview of the 2X RemoteExec functionality within the 2X RAS Console VERSIONS AFFECTED 2X Remote Application Server v10.5+ DESCRIPTION 2X RemoteApplicationServer provides the ability to execute...
OVERVIEW The scope of this article is to document how a local filetype can be associated with a published resource using 2X RemoteApplication Server. VERSIONS EFFECTED 2X RemoteApplicationServer v10.5+ DESCRIPTION It is possible to associate a f...
OVERVIEW The error: "No more licenses are available or cannot contact licensing Server" is presented to users connecting from a 2X Client. Checking the 2X Console under the Licensing pane > View Licenses button, Licenses seem to be consumed by LB: conne...
After upgrading to iOS 7, the token used on MobileID does not work and the 2X Client is unable to authenticate the user. VERSIONS AFFECTED 2XRemote Application Server all versions DESCRIPTION The cause of the problem is that iOS 7 changes the beha...
DESCRIPTION OF ISSUE A vulnerability has been discovered in the popular OpenSSL cryptographic software library which has been dubbed as the Heartbleed Bug. The heartbleed bug was introduced in OpenSSL 1.0.1 and is present in the following versions of O...
HIDING/PREVENTING ACCESS TO DRIVES You can use Group Policy settings to hide and restrict access to drives on the RD Session Host server. By enabling these settings you can ensure that users do not inadvertently access data stored on other drives, or del...
OVERVIEW The scope of this article isto provide an overview of how the Remote Control feature works when attempting to connect to a device configured in the MDM console. Versions affected Hosted and On Premise versions of 2X MDM DESCRPTION ​Remote...
HOW IS A USER COUNTED? As of v11.1 or 2X Remote Aplication Server, the way how users have counted has been changed. Users are now counted when a resource is opened from the 2X Client and not when connecting to a gateway. To make it easier to determi...
OVERVIEW The scope of this article is to describe how to configure 2X Clients to make use of RemoteFX as well as confirm that RemoteFX for both Remote desktop and hyper-V sessions is enabled and being used. This will allow users the usage of RemoteFX tec...
Setting the maximum idle time for a 2X Client or RDP session is configured at terminal server level. This can be set in two ways: USER INTERFACE (WINDOWS 2008 / WINDOWS 2008 R2 ONLY) * Open the Windows 2008 R2 RDP host configuration service * Open...
OVERVIEW The scope of this article is to describe how to enable RemoteFX for both Remote Desktop and Hyper-V sessions. This will allow users the usage of RemoteFX technologies and allow them to benefit from a better experience. VERSIONS AFFECTED * 2...
Description The scope of this article is to outline how to enable Windows SHortcut Keys when using the 2X Client on iOS devices. HOW TO 1. Open the 2X iOS Client 2. Click Settings at the bottom. 3. Click Save 4. Change the Keyboard locale from ...
SYMPTOMS OF ISSUE Activation fails from the Licensing pane with the error: "License key activation failed. Please contact support@2x.com" VERSIONS AFFECTED 2X Remote Application Server - All Versions DESCRIPTION/FIX Activation of the 2X Remote A...
SCOPE: The table details the lifecycle for 2X ApplicationServer and 2X LoadBalancer products: PRODUCT VERSION END OF MAINTENANCE END OF LIFE END OF SUPPORT VirtualDesktopServer 10 01-May-2011 31-Dec-2011 31-May-2012 ...
DESCRIPTION The scope of this article is to provide an overview of how to limit the amount of instances a published application can be run by 2X Clients VERSIONS AFFECTED 2X Remote Application Server v10.5+ DESCRIPTION 2X RemoteApplicationServer ...
OVERVIEW v14 of 2X Remote Application Server introduced the ability to enforce and use specific versions of SSL as well as allowing the custom configuration of the Cipher Strength used. This article will cover how to configure the cipher strength used w...
OVERVIEW The error: "No more licenses are available or cannot contact licensing Server" is presented to users connecting from a 2X Client even though licenses are shown as available from the Licensing pane within the 2X Console. VERSIONS EFFECTED 2X...
SCOPE: The scope of this article is to outline which versions of Windows allow a user to connect remotely to them over RDP. This information is relevant as publishing of Remote PCs and Virtual guests running these platforms require one of the followin...
SYMPTOMS OF ISSUE When attempting to create a shortcut for a published resource and pin it to the start bar, upon execution of the shortcut, another entry in the user's start bar is created. This behavior can be observed in the following screenshot: ...
PROBLEM AFTER EVERY SERVICE REBOOT THE 2X TERMINALSERVER AGENT MAY REMAIN 'STOPPED', POSSIBLY REQUIRING A MANUAL START.  EVENT LOGS WILL HAVE: Log Name: System Source: Service Control Manager Date: 07/05/2013 05:20:40 Event ID: 7000 Task Category: None...
OVERVIEW Activation of 2X RemoteApplicationServer fails with the error message: "Product activation failed due to license violation" DESCRIPTION As per the Terms of Service, 2X RemoteApplicationServer cannot be installed on multiple servers. The way...
OVERVIEW The scope of this article is to cover a set of changes which can be put into place should an application be published and it behaves erratically. The changes outlined within this article are all tweaks to the memshell module which is responsi...
OVERVIEW When publishing Java based applications via 2X Remote Application Server, Java content is not rendered correctly or sometimes does not load. VERSIONS EFFECTED 2X Remote Application Server v10+ DESCRIPTION In some cases, applying Font Sm...
Overview The scope of this article is to outline the Connect to Console functionality and why it can be used. VERSIONS AFFECTED 2X Remote Application Server v10.5+ DESCRIPTION When publishing a desktop, the administrator has the option to enable ...
OVERVIEW Sometimes it may be required to terminate specific open processes once a RemoteDesktopSession is closed. These trailing processes could possibly prevent graceful disconnection from 2X Clients or keep the session in an active state. This behavior...
Overview The scope of this article is to outline how to re-install the Universal Printing module VERSIONS AFFECTED 2X Remote Application Server v10.5+ DESCRIPTION The following steps may be followed to reinstall the 2X Universal Printing module: ...
OVERVIEW The scope of this article is to outline how to get in touch with the Support team for 2X Remoate Application Server Description A ticket can be logged with 2X Support directly by emailing support@2x.com or submitting a ticket from here. [htt...
OVERVIEW The error: "The specified remote 2X Connection could not be found. Verify that you have typed the correct computer name or IP address, and then try to connect again" is presented when a user tries to connect to a 2X Gateway from their 2X Client...
PROBLEM: _TOO MANY SHORTCUTS SHOW IN WINDOWS 8 START /MENU_ Environment _* 2X Client Version 10 and later_ _* Windows 8 and later_ Solution _IN 2X REMOTE APPLICATION SERVER CONSOLE GO TO > PUBLISHING > ITEM PROPERTIES > 'ADVANCED - UNCHECK "CREATE...
SYMPTOMS OF ISSUE When a certificate is issued through an intermediate CA, the error: Unable to get local issuer certificate. <20> is sometimes returned. VERSIONS AFFECTED 2X Remote Application Server - All Versions DESCRIPTION/FIX This behavior...
Overview Over time, it is possible that drivers would need to be recreated for redirected printers for maintenance or cleanup of redirected printers which have become obsolete. This article outlines the necessary steps to cleanup and remove drivers of ...
Discontinued versions of 2X Products and legacy products such as 2X ThinClientServer can be downloaded from the below download link. http://www.2x.com/ras/downloadlinks/previous-version/ [http://www.2x.com/ras/downloadlinks/previous-version/]
At present time 2X does not offer a standalone package file for the 2X iOS Client, the 2X iOS Client can only be installed from the Apple App Store.
At present time 2X does not offer a standalone (.dmg) package file for the 2X MAC Client, the 2X MAC Client for OSX can only be installed from the Apple App Store.