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When you upgrade your 2X RAS installation to the next version, please follow the below procedure, based on best practices: STAGE 1:  2X RAS UPGRADE PREPARATION 1. Read the documentation below to review all changes and added features for the latest vers...
UPGRADE PROCEDURE  To upgrade from previous version to version 14.1 please follow our recommended Upgrade Procedures. The Upgrade instructions can be found here: http://www.2x.com/2x-ras-upgrade/ [http://www.2x.com/2x-ras-upgrade/] ADDED FEATURES AND U...
Version 11 is an upgrade for 2X ApplicationServer XG only. The latest version for 2X LoadBalancer is 10.6.1544. Should you wish to upgrade from 2X LoadBalancer to 2X ApplicationServer version 11, which includes inbuilt load balancing functionality, ...
Here is a Microsoft link to installing the Cal License Server in 2012 without the Broker Role. https://support.microsoft.com/en-us/kb/2833839
2X PUBLISHING AGENT AND 2X SECURECLIENTGATEWAY ARE PREFERABLY INSTALLED ON THE FOLLOWING OPERATING SYSTEMS: * Windows 2008/R2Server/Enterprise Server * Windows 2003 Server/Enterprise Server * Windows 2000 Server/Advanced 2X TERMINAL SERVER A...
USER BASED LICENSING (UBL) The new licensing model for 2X ApplicationServer XG has changed from the old server based model to a more flexible and efficient user based model. This update automatically ensures that you are granted a sufficient amount of u...
OVERVIEW Upon installation of 2X RAS from versions v11 upwards, the user is presented with a logon screen which authenticates the user and allows him access to the 2X Console and its configuration. Any user will full local sys admin privileges will be a...
2X OEM SUPPORT The scope of this knowledge base article is to outline a list of OEM Devices that are not supported anymore as of v7.3 of 2X OS. This might be due to some devices being discontinued. In these cases. v7.2 of 2X OS can still be used with ...
OVERVIEW 2X RAS Reporting error message on installation of the product. VERSIONS AFFECTED 14.x and above DESCRIPTION When installing the 2X RAS Reporting module and error message shows on-screen saying "There was an error while creating the repo...
When you upgrade your 2X RAS installation to the next version, please follow the below procedure, based on best practices: STAGE 1:  2X RAS UPGRADE PREPARATION 1. Read the documentation below to review all changes and added features for the latest vers...
The standard debug log files for 2X Remote Application Server can be mainly describe as follows: * 2XLogFile.txt - 2X Remote Application Server debug log file. Cover 2X Secure Gateway processing, the 2X Publishing, LoadBalancing and licinsing. * TS...
OVERVIEW The scope of this article is to provide an overview of the 2X RemoteExec functionality within the 2X RAS Console VERSIONS AFFECTED 2X Remote Application Server v10.5+ DESCRIPTION 2X RemoteApplicationServer provides the ability to execute...
OVERVIEW As of the 2X ApplicationServer 12.5 release (including beta versions) 2XOS was removed from the product portfolio. In order to gain access to this feature you should proceed to install 2X ApplicationServer 12.0 or previous, where the 2X licen...
Instructions to install the 2XOS to a USB Pen Drive as a bootable operating system: On 2X Remote Application Server Console: * Open console, go to Client Manager * Go to the Group tab, and open the 2XOS policy properties for the thin clients. *...
OVERVIEW The scope of this article is to document how a local filetype can be associated with a published resource using 2X RemoteApplication Server. VERSIONS EFFECTED 2X RemoteApplicationServer v10.5+ DESCRIPTION It is possible to associate a f...
OVERVIEW The error: "No more licenses are available or cannot contact licensing Server" is presented to users connecting from a 2X Client. Checking the 2X Console under the Licensing pane > View Licenses button, Licenses seem to be consumed by LB: conne...
PROBLEM Connection initiated with 2X-Client for iOS (>=Build 1522) through 3rd party iOS App (e. g. Royal TSi) is not working anymore. Ticket reference: XAE-538-90915 ENVIRONMENT 2X-Client for iOS (>= Build 1522), 3rd party app initiating a connec...
The proxy gateway and publishing agent use different registry keys to trigger the log level. To enable logging for publishing agent you need to use the following steps: 1. In the registry editor go to HKEY_LOCAL_MACHINESOFTWAREWow6432Node2X2XControlle...
After upgrading to iOS 7, the token used on MobileID does not work and the 2X Client is unable to authenticate the user. VERSIONS AFFECTED 2XRemote Application Server all versions DESCRIPTION The cause of the problem is that iOS 7 changes the beha...
DESCRIPTION OF ISSUE A vulnerability has been discovered in the popular OpenSSL cryptographic software library which has been dubbed as the Heartbleed Bug. The heartbleed bug was introduced in OpenSSL 1.0.1 and is present in the following versions of O...
HIDING/PREVENTING ACCESS TO DRIVES You can use Group Policy settings to hide and restrict access to drives on the RD Session Host server. By enabling these settings you can ensure that users do not inadvertently access data stored on other drives, or del...
Older 2X Clients can be preventd from connecting to a 2X ApplicationServer farm by applying forced versioning. To do this do as follows: * Open the 2X ApplicationServer console * Go to the 'Connection' tab * Go to 'Allowed Devices' * Cli...
OVERVIEW Modifying the accepted TLS settings for 2X Clients. This setting can be altered from the 'Farm' > 'Gateway' > SSL/TLS menu. As of 2X ApplicationServer 12.5 this setting can be adusted to allow the following: * TLS v1.2 Only (Strong) * T...
Changing the language to your preferred language is as easy as clicking on the Language menu (s_ee the picture attached at the end of this article_). This feature allows you to change all functions in the console to your preferred language. The d...
To customize the toolbar, right click in the Toolbar area and select '_Customize_...' You can customize the button and icon view according to your preferences. Toolbar Settings ------------------------- * Please make sure that you are runni...
SCOPE: The scope of this article is to outline how 2X OS can be downloaded and used within a 2X Remote Application Server farm. DESCRIPTION: Starting from 2X Remote Application Server V10.6, 2XOS can be downloaded from the Client Manager Module as f...
OVERVIEW 2X Universal Scanning was implemented into 2X ApplicationServer 12.5 beta and will be implemented in the stqable releases of 2X ApplicationServer 12.5 following the beta version. Note: The beta version of 2X ApplicationServer is for testing o...
OVERVIEW As of 2X ApplicationServer version 11.x the 2X HTML5 Gateway was released as a part of the 2X Secure Client Gateway. This is a browser-based gateway which can be accessed using the URL format https://<2X [https://<2X] Gateway Hostrname>/2XHTML5...
From the file menu, select one of the following options: * To BACKUP SETTINGS - Click File and 'EXPORT SETTINGS...' and make sure to save the .dat file in a secure location. * To RESTORE SETTINGS - Click File and 'IMPORT SETTINGS...' and open th...
Before you run the installation procedure please make sure that you are logged on with administrator rights and that the system requirements [1] are met. Make sure all other Window programs are closed. The '2XAPPSERVER.MSI' file can be found on o...
With Terminal Services Configuration, you can reconfigure the properties of the RDP-TCP connection, including limiting the amount of time client sessions can remain active on the server, setting protection levels for encryption, and selecting which per...
The specific information for setting up the 2X Remote Application Server is here: http://www.2x.com/support/ras-documentation/manual/ [http://www.2x.com/support/ras-documentation/manual/] SETUP 2X SECURE GATEWAY The 2X Remote Application Server Clie...
2X ApplicationServer XG incorporates a Startup Wizard which will guide you through each step needed to setup Virtual Desktops, Published Applications, Published Desktops or Terminal Servers (for load balancing) in a quick and efficient manner. In the t...
As of build 10.1.1227, a new feature is available in the 2X ApplicationServer XG console as well as under the 2X Client (build 10.1.1230), where an Administrator can set the default printer used in the remote session. Let's have a deeper look at thi...
OVERVIEW The scope of this article isto provide an overview of how the Remote Control feature works when attempting to connect to a device configured in the MDM console. Versions affected Hosted and On Premise versions of 2X MDM DESCRPTION ​Remote...
HOW IS A USER COUNTED? As of v11.1 or 2X Remote Aplication Server, the way how users have counted has been changed. Users are now counted when a resource is opened from the 2X Client and not when connecting to a gateway. To make it easier to determi...
OVERVIEW The scope of this article is to describe how to configure 2X Clients to make use of RemoteFX as well as confirm that RemoteFX for both Remote desktop and hyper-V sessions is enabled and being used. This will allow users the usage of RemoteFX tec...
Setting the maximum idle time for a 2X Client or RDP session is configured at terminal server level. This can be set in two ways: USER INTERFACE (WINDOWS 2008 / WINDOWS 2008 R2 ONLY) * Open the Windows 2008 R2 RDP host configuration service * Open...
OVERVIEW The scope of this article is to describe how to enable RemoteFX for both Remote Desktop and Hyper-V sessions. This will allow users the usage of RemoteFX technologies and allow them to benefit from a better experience. VERSIONS AFFECTED * 2...
Description The scope of this article is to outline how to enable Windows SHortcut Keys when using the 2X Client on iOS devices. HOW TO 1. Open the 2X iOS Client 2. Click Settings at the bottom. 3. Click Save 4. Change the Keyboard locale from ...
HOW TO INSTALL A THIRD PARTY CERTIFICATE INTO THE 2X SERVER: * These directions are for the case where you are only using one Cert for the 2x Server. The 2x Server will use an Apache type Certificate. * If you want to put the same Cert on IIS for...
The 2X Remote Application Server product is designed to load balance multiple different terminal servers and content server sources with the use of a 2X Secure Gateway. If the load balancing of multiple 2X secure gateways is required, a third party prod...
Should you wish to direct login to Citrix XenDesktop from your 2XOS (to avoid to login, then start the connection to Citrix - in a sort of single-sign-on way) please follow the instructions below: 1. The first thing to make sure is that Citrix XenDe...
Create and modify a batch file that fits your needs from the following example, and then publish the batch file. --------------------- cd "C:Program FilesInternet Explorer" start iexplore.exe cd "C:WindowsSystem32" start notepad.exe exit -----...
In this example we are using remote exec to start up IE on the client side and to open with the Yahoo url. This example assumes all the client PC's have IE located in Program files (x86) folder. Publish this batch file in 2x Publishing. This require...
http://social.technet.microsoft.com/wiki/contents/articles/16652.remotefx-vgpu-setup-and-configuration-guide-for-windows-server-2012.aspx
SYMPTOMS OF ISSUE Activation fails from the Licensing pane with the error: "License key activation failed. Please contact support@2x.com" VERSIONS AFFECTED 2X Remote Application Server - All Versions DESCRIPTION/FIX Activation of the 2X Remote A...
SCOPE: The table details the lifecycle for 2X ApplicationServer and 2X LoadBalancer products: PRODUCT VERSION END OF MAINTENANCE END OF LIFE END OF SUPPORT VirtualDesktopServer 10 01-May-2011 31-Dec-2011 31-May-2012 ...
DESCRIPTION The scope of this article is to provide an overview of how to limit the amount of instances a published application can be run by 2X Clients VERSIONS AFFECTED 2X Remote Application Server v10.5+ DESCRIPTION 2X RemoteApplicationServer ...
Microsoft have released a Security Bulletin (MS12-020 [1]) outlining some vulnerabilities in Microsoft's RDP protocol implementation. These vulnerabilities are important to take into consideration when using 2X ApplicationServer XG since connectivit...
If the mouse pointer is not reacting smoothly please use Microsoft KB article 831172 to install the Hotfix associated to this issue. http://support.microsoft.com/kb/831172 [1] Links: ------ [1] http://support.microsoft.com/kb/831172
If loadbalancing exclusively for MSFT native RDP clients, DNS connection names won't resolve correctly via a 2x Loadbalancer unless you change the security settings on the TS to Remote Desktop Security. Note however this causes issues with 2x OS cli...
This is a notification of a 2X ApplicationServer major release update. Please find below details: Date Of Release: 4th November 2013 UPDATED PRODUCT(S) UPDATED BUILD NUMBER 2X APPLICATIONSERVER 11.0.1821 2X CLIENT 11.0.1821 2...
OVERVIEW v14 of 2X Remote Application Server introduced the ability to enforce and use specific versions of SSL as well as allowing the custom configuration of the Cipher Strength used. This article will cover how to configure the cipher strength used w...
OVERVIEW The error: "No more licenses are available or cannot contact licensing Server" is presented to users connecting from a 2X Client even though licenses are shown as available from the Licensing pane within the 2X Console. VERSIONS EFFECTED 2X...
SCOPE: The scope of this article is to outline which versions of Windows allow a user to connect remotely to them over RDP. This information is relevant as publishing of Remote PCs and Virtual guests running these platforms require one of the followin...
SYMPTOMS OF ISSUE When attempting to create a shortcut for a published resource and pin it to the start bar, upon execution of the shortcut, another entry in the user's start bar is created. This behavior can be observed in the following screenshot: ...
PROBLEM AFTER EVERY SERVICE REBOOT THE 2X TERMINALSERVER AGENT MAY REMAIN 'STOPPED', POSSIBLY REQUIRING A MANUAL START.  EVENT LOGS WILL HAVE: Log Name: System Source: Service Control Manager Date: 07/05/2013 05:20:40 Event ID: 7000 Task Category: None...
PROBLEM FLICKERING BLUE SCREEN ON WINDOWS 8 MACHINES DURING BOOT UP OR RETURN FROM HIBERNATE/SUSPEND. ENVIRONMENT 2X CLIENT VERSION 10 AND LATER WINDOWS 8 SOLUTION THE ONLY SOLUTION WE'RE AWARE OF AT PRESENT FOR MACHINES THAT DO NOT BOOT IS A ...
OVERVIEW Activation of 2X RemoteApplicationServer fails with the error message: "Product activation failed due to license violation" DESCRIPTION As per the Terms of Service, 2X RemoteApplicationServer cannot be installed on multiple servers. The way...
OVERVIEW The scope of this article is to cover a set of changes which can be put into place should an application be published and it behaves erratically. The changes outlined within this article are all tweaks to the memshell module which is responsi...
SYMPTOMS OF ISSUE When attempting to run a published application, the published app does not show up on the client machine. No error is displayed. The scope of this article is to outline a series of tests to further investigate the issue and identify w...
OVERVIEW When publishing Java based applications via 2X Remote Application Server, Java content is not rendered correctly or sometimes does not load. VERSIONS EFFECTED 2X Remote Application Server v10+ DESCRIPTION In some cases, applying Font Sm...
Overview The scope of this article is to outline the Connect to Console functionality and why it can be used. VERSIONS AFFECTED 2X Remote Application Server v10.5+ DESCRIPTION When publishing a desktop, the administrator has the option to enable ...
PROBLEM RDP CONNECTION BAR IS VISIBLE WHEN OPENING A PUBLISHED APPLICATION WITH 2X CLIENT.  Environment * 2X Remote Application Server Version 10 and later * All Supported Windows Operating Systems SOLUTION NONE.  EXPLANATION 2X CLIENT AND 2REMOTE...
OVERVIEW Sometimes it may be required to terminate specific open processes once a RemoteDesktopSession is closed. These trailing processes could possibly prevent graceful disconnection from 2X Clients or keep the session in an active state. This behavior...
Overview The scope of this article is to outline how to re-install the Universal Printing module VERSIONS AFFECTED 2X Remote Application Server v10.5+ DESCRIPTION The following steps may be followed to reinstall the 2X Universal Printing module: ...
This can occur if a standalone 2x OS version of 2x OS HD install connecting to a 2x Server does not match the default 2x OS being set for PXE booting You can create a separate profile matching the same 2x OS version for that Standalone 2x Thin Client on t...
In order to get the best experience with 2X and RemoteFX you must do the following on Servers, RemotePC's and VM's. 2008 R2 / 2012 / 2012 R2 RemoteFX Server Side Settings Ensure that Desktop experience is installed on all Terminal Servers. When a us...
License Usage Exceeding number. Reset session cacheDB Login to the server hosting the Console. Open Services under Administrative tools. Stop Publishing AGent and redundancy services Then in appdata folder rename sessioncache.db and license.db and...
OVERVIEW The scope of this article is to outline how to get in touch with the Support team for 2X Remoate Application Server Description A ticket can be logged with 2X Support directly by emailing support@2x.com or submitting a ticket from here. [htt...
At present, 2X Remote Application Server is released with support and availability to deploy 2XOS to the following hardware: 10ZIG: 562X R582X 762X ASTEC: SV A9S CHIP PC: LX2310 CLIENTRON: TC3590 DELL: FX160 FUJITSU: FutroS550 HP: T5145 T5545 T5565...
Check AV, Firewalls are off or exceptions made for 2x. In some rare instances check these setting in the Terminal server registry: [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlTerminal Server] "fDenyTSConnections"=dword:00000000 "TSEnabled"=dwor...
OVERVIEW The error: "The specified remote 2X Connection could not be found. Verify that you have typed the correct computer name or IP address, and then try to connect again" is presented when a user tries to connect to a 2X Gateway from their 2X Client...
PROBLEM: _TOO MANY SHORTCUTS SHOW IN WINDOWS 8 START /MENU_ Environment _* 2X Client Version 10 and later_ _* Windows 8 and later_ Solution _IN 2X REMOTE APPLICATION SERVER CONSOLE GO TO > PUBLISHING > ITEM PROPERTIES > 'ADVANCED - UNCHECK "CREATE...
SYMPTOMS OF ISSUE When a certificate is issued through an intermediate CA, the error: Unable to get local issuer certificate. <20> is sometimes returned. VERSIONS AFFECTED 2X Remote Application Server - All Versions DESCRIPTION/FIX This behavior...
DESCRIPTION Using 2X client for Mac on OS Mavericks, it is not possible to span a window across more than one monitor display. Due to some changes introduced in the Mac OS (10.9 Mavericks), attempting to span a window in more than one monitor display ...
Overview Over time, it is possible that drivers would need to be recreated for redirected printers for maintenance or cleanup of redirected printers which have become obsolete. This article outlines the necessary steps to cleanup and remove drivers of ...
SYMPTOMS OF ISSUE Universal Scanning does not work on Windows Server 2008 R2 upwards. The scanning Application configured might prompt you that no TWAIN devices have been detected or installed. VERSIONS AFFECTED 2X ApplicationServer XG - All ...
PROBLEM Every successful 2XOS network boot results in the following error displaying on 2X monitor: "TFTP server failed to send File 'pxelinux.0' to Client :2070 with Mac '' ENVIRONMENT * 2X Remote Application Server Version 10 and later...
The 2X ApplicationServer Console is a completely self-contained environment that is used to enable Universal Printing and Scanning, publish seamless applications, also providing load balancing to published desktop sessions and Virtual Desktop Hosts, Te...
To start, stop and configure 2X ApplicationServer Services, run the Microsoft Management Console _'Services.msc'_. 2X ApplicationServer services are configured to start automatically when the system starts. The services installed depend on the installa...
2X ApplicationServer XG is an application that provides vendor independent virtual desktops and applications. Accessible from anywhere. 2X ApplicationServer XG allows you to publish full desktops and applications within a virtual environment, improving...
In the Farm Design tab administrators are allowed to view and change their infrastructure graphically, providing ease of use and administrative control. You can easily add Terminal Servers, Gateways, hypervisors and other network components. Farm Desig...
The Farm Info tab lists the amount of Active Servers, Backup Servers, Gateways, Remote PC's, Terminal Servers, VDI Hosts, VDI Pools and 2X Templates (not shown) in the information panel. ------------------------- * Please make sure that you are ru...
WHAT IS NEW IN VERSION 14 The new 2X Remote Application Server version 14 focuses on reporting, continuous availability and enhanced technology to support mobile workforces. Highlights of the new features are: 2X REPORTING The new 2X Reporting engine ...
PROBLEM: _WHEN CONNECTING WITH 2X MAC CLIENT, THE REMOTE KEYBOARD LAYOUT DOES NOT MATCH THE LOCAL KEYBOARD LAYOUT. _ ENVIRONMENT _* 2X MAC CLIENTS_ _* WINDOWS 2008, WINDOWS 2008 R2 AND LATER_ SOLUTION _REVIEW THE SOLUTION PROVIDED IN THE FOLLOWING M...
Discontinued versions of 2X Products and legacy products such as 2X ThinClientServer can be downloaded from the below download link. http://www.2x.com/ras/downloadlinks/previous-version/ [http://www.2x.com/ras/downloadlinks/previous-version/]
At present time 2X does not offer a standalone package file for the 2X iOS Client, the 2X iOS Client can only be installed from the Apple App Store.
At present time 2X does not offer a standalone (.dmg) package file for the 2X MAC Client, the 2X MAC Client for OSX can only be installed from the Apple App Store.
"WINDOWS NT USER DATA MIGRATION TOOL ENCOUNTERED A PROBLEM AND NEEDED TO CLOSE" If you encounter an issue when logging into the 2X Application Server with an error message stating: "Windows NT User Data Migration Tool encountered a problem and ne...
Zebra Printer redirection and proper printouts For 2x client version 10.1.1238 or higher. To enable Zebra printer redirection and proper printouts: 2x Client > options > advanced > check "redirect custom paper sizes" This can also be set in 2x clien...
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