View additional troubleshooting information.
Posted by - NA - on 24 November 2009 11:06 PM

For general trouble shooting press Ctrl+Alt+F2 at the 2X red load bar when it is on the screen and Ctrl+Alt+F2 when your looking at the 2X login screen F1,F2,F3 seem to be the main keys for background info, Ctrl+Alt+F7 takes you back to the login screen.


  • Please make sure that you are running the latest build. To find out what the latest version/build is, kindly visit the following link:
  • Please note that in order to upgrade, you must have purchased the upgrade insurance, as licenses need to be upgraded in order to work on a later build.
  • To find out what is the version you currently have installed on your ThinClientServer, please open the console and check the currently installed version from the top right of your screen.
  • To find out what is the currently installed version of your 2X Application, please open the console and navigate to help>about.
  • Please kindly note that the issues and resolution presented on this article may be obsolete or no longer helpful with the latest version of your 2X Application. Should you require further assistance, please submit a ticket with Technical Support from the following link:
  • Please be aware that links related to 3rd parties like Microsoft, may sometimes be replaced or moved by the 3rd party itself.

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