Knowledgebase
How does the MDM RemoteControl feature work and how can a connection be established to a device?
Posted by Christopher Flores on 27 March 2015 08:08 AM

Overview

The scope of this article isto provide an overview of how the Remote Control feature works  when attempting to connect to a device configured in the MDM console.

Versions affected

Hosted and On Premise versions of 2X MDM

Descrption

​Remote Control Feature acts in two different modes.

  • ​If the user pc/device is on the same network as the device it will be connected directly to the device 
  • If the user pc/device is not on the same network the bridge is being used to forward packets between the client page and the device. 

 Below please find a network diagram with the network ports involved. Please note that theses are the default port and can be altered in the server configuration setup for On Premise clients:

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