2X RAS Reporting Installation Error -- There was an error while creating the reports' folders structure.
Posted by on 15 January 2015 01:48 PM


2X RAS Reporting error message on installation of the product. 

Versions affected

14.x and above


When installing the 2X RAS Reporting module and error message shows on-screen saying "There was an error while creating the reports folder structure", and the installation proceeds to roll-back. An event log is created with the same error message. 

This error message is created because the 2X RAS Reporting module is failing to communication with the 2X SRSS module. To resolve this please do as follows: 

  • Open the SQL Reporting Services Configuration Manager
  • Go to “Web Service URL” and change the “TCP Port” to 8085. Click Apply.
  • Go to “Report Manager URL”, click “Advanced”.
  • From the “Multiple Identities for Report Manager” section, click “Edit” to bring up the “Edit Report Manager HTTP URL” window.
  • From this window change the “TCP Port” to ‘8085’ and click OK. Also click “OK” on the “Advanced Multiple Web Site Configuration” window to apply the settings.

From information relating to this procedure can be found here:




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