Knowledgebase
Product activation failed due to license violation
Posted by Christopher Flores on 14 January 2015 07:40 AM

Overview

Activation of 2X RemoteApplicationServer fails with the error message: "Product activation failed due to license violation"

Description

As per the Terms of Service, 2X RemoteApplicationServer cannot be installed on multiple servers. The way how a change in hardware is identified is via the activating MAC address of the interface it connects over to the licensing servers and activates on.

As a result, should the above error occur, please contact sales@2x.com with your license key so that the key can be looked at and reset in the eventuality the MAC address changed due to the 2X RAS being hosted on a VM with a dynamic MAC address assigned.

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