Knowledgebase
Problem: Flickering blue screen on Windows 8 Machines during boot up or return from hibernate/suspend.
Posted by on 20 September 2013 04:18 PM

Problem

          Flickering blue screen on Windows 8 Machines during boot up or return from hibernate/suspend. 

Environment

·         2X Client Version 10 and later

·         Windows 8

Solution

The only solution we're aware of at present for machines that do not boot is a windows restore. 

After this re-install the 2X client without the single sign-on service during the installation setup. 

 

We are investigating this issue and require MSInfo files to find the source of the problem: 

Collect MSInfo

* Go to start menu
* Go to the run box
* Type 'MSInfo32' without the quotes, press enter
* The 'System Information' screen will load. Go to 'File' > 'Save' and save the system information in a place you can remember. 
* Please send us the system information file by attaching to a return email.

Escalate to 2nd line support for metrics

 

Explanation

Unknown cause at present. NVidia and Intel chipsets are common amongst these affected machines, this is the only lead. We are collecting as much information as we can about these problems,

 

Escalated Ticket ID:

 EQX-713-76697

 

 

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